To inquire about purchasing SimSuite for your facility, please contact us by sending an email to simsuiteREMOVETHISBEFORESENDING@metacraft.com or via telephone at 802-238-5079.
Software Licensing
SimSuite components are licensed on a per-seat basis. Seat licenses for SimScope, SimTarget, and SimVox can be purchased based on a tiered pricing structure depending on the number of licenses required.
Hardware Configurations
All SimSuite components are designed to run with full performance on commercial off-the-shelf hardware systems. Specialized hardware is not required, thus the total cost of ownership is kept to a minimum.
Depending on budget and the level of fidelity desired, SimSuite components can be easily integrated with professional-grade displays such as full-size 2000x2000 pixel displays for SimScope, touchscreen panels for SimVox, or seamless wrap-around projection display systems for SimCab.
SimSuite components also easily integrate with professional-grade keyboards, trackballs, foot pedals, headsets, and flight strip printers.
Through our vendor network, we can source any required hardware for full-fidelity lab installations.
Support & Maintenance Options
Recognizing the fact that different facilities will have varying levels of technical expertise on staff, we offer two types of support & maintenance contracts:
Standard Support & Maintenance includes:
- Software maintenance releases.
- Phone and email support. (Plan includes an allocation of total hours based on system purchase price.)
- Response time typically same-day, guaranteed within 72 hours.
- One year included with software license purchase.
- Renewable annually at 15% of the original system purchase price.
On-site support is available with standard support & maintenance plans at a fixed daily rate.
Premium Support & Maintenance includes:
- Software maintenance releases and new version upgrades.
- Phone and email support. (Plan includes an allocation of total hours based on system purchase price.)
- On-site support. (Plan includes an allocation of on-site support days based on system purchase price.)
- Response time for phone and email inquiries guaranteed within 24 hours.
- Priority for on-site support requests.
- Cost is negotiated at the time of initial purchase depending on number of software licenses, hardware configuration, and other factors.
- Renewable annually.